Jun 28, 2019
80% of firms believe they provide a great client experience.
Only 8% of clients believe the experience is great. We have to
close this gap.
Josh and David discuss the challenges of getting feedback from
your clients to let us know where we really stand.
Insights into the world of professional services...
Jun 14, 2019
Why do clients make the decisions they do? Is it logic,
emotion, or something deeper? Josh and JonRobert Tartaglione
discuss the neuroscience of client behavior.
Insights into the world of professional services marketing,
presented by Josh Miles and David Lecours. The professional
services industry is an increasingly...